Shipping Information
How much is shipping?
We offer free standard shipping in the US on orders over $150 and a flat $9.95 fee for all other orders for standard shipping.
Do you ship internationally?
If you live in Australia or New Zealand, please head to our Australian website to shop. And if you are in the UK, head to our UK website. If you live elsewhere and would LOVE to get your hands on our goodies, please shoot us an email at hello@thesomewhereco.com and we'll see what we can do!
How long will it take my order to arrive?
Orders placed outside of sales will be on their way within 1 to 3 business days *Excluding preorders. During promotions or sales, things get extra exciting (and busy!), so dispatch may take 5 to 7 business days as our small-but-mighty warehouse team works double-time to keep up with the rush.
We appreciate your patience—we promise it’ll be worth the wait!
The shipping times estimated below are business days from the date of dispatch, they will give you an idea of when you can expect your TSC goodies to arrive. If you live in a rural area, your order may take slightly longer!
Standard Shipping: 6-10 business days
We are seeing an increase in hold times at US Customs via USPS. This means your order may take longer than expected to be processed at US Customs. Unfortunately, we cannot speed up this process.
Pre-Orders
If you have pre-ordered something, please check the product description for the estimated delivery date. If you ordered other items along with your pre-ordered item, we will dispatch them together.
Standard Shipping: 3-6 business days
My parcel is taking an awfully long time to arrive...
Damn snail mail! Unfortunately, once a parcel leaves our warehouse there is not much we can do. It is in the hands of our posties and sometimes there can be delays, although they are usually pretty good! Please keep an eye on your tracking or contact the courier/postal service directly to enquire about where your parcel might be.
My tracking says my order has been delivered but I can't find it anywhere!
Sometimes, delivery drivers can leave parcels in obscure places, so make sure you've checked everywhere on your property, and even with your neighbours too. If you still can't find your parcel, you can lodge a missing parcel enquiry directly with the courier or postal service. If you're having trouble, please send us an email at help@thesomewhereco.com or simply let us know that this is the situation so we can keep an eye on it too!
My order is being returned to sender!
There may have been an issue with your delivery address, and if a package is unable to be delivered, we will contact you to organise a re-delivery at your cost. If this fails you will be refunded the purchase cost but not the shipping charges.
Returns
My product arrived faulty/broken
Oh no! We pack our products as securely and safely as possible, but breakages can happen. If your item has arrived broken, please reach out to us at help@thesomewhereco.com with your order number, and photos of the broken item and outside of the parcel with the postage label clearly visible. We can either organise for a replacement to be sent or a refund if you would prefer. If there's a fault with your product, send us an email as well explaining the fault (pictures are helpful too!) and we can organise either a replacement or refund.
I'd like to return/exchange my order
Is your TSC order not quiiiiite what you had in mind? That's okay! We know it can be difficult shopping online sometimes, and don't worry, we can be indecisive sometimes too! If you change your mind, we can organise a store credit or an exchange. Please contact us at help@thesomewhereco.com within 14 days of the order's receipt date. The item/s must be unused and in their original packaging/tags attached. Returns and exchanges are at the customer's own cost, we recommend sending your items back with registered post and tracking. The items must be packaged securely so they arrive back to us in saleable condition. If delivered in damaged condition, we may not be able to accept your exchange or store credit. Your order will also be subject to a restock fee. The Somewhere Co. does not accept returns on sale items.