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Frequently Asked Questions

Got a question that you desperately need answered? Well, we are here to help! Have a read of our most frequently asked questions and hopefully you find the answer you're looking for. Still can't find it? Then feel free to shoot us an email at help@thesomewhereco.com and we'll get back to you within three business days.

      Your Order

      How do I track my order?

      You should have received an order confirmation email, as well as an email once your order is dispatched containing your tracking details. We don't think we're trashy (although after a few wines... ;) ), but we may end up in spam so be sure to check your junk inbox! 

      How long will it take my order to arrive?

      While our head office is based in Brisbane, Australia, we have a USA warehouse from which we dispatch all USA orders. Once we receive your order, we will work as quickly as possible to get it out, and it should be dispatched within 1-2 business days. Unless, of course, you've pre-ordered something in which case please check the product description for the estimated delivery date!

      Please note, you may experience shipping delays in peak holiday periods, or if postal services are impacted by extreme weather events or other major events.

      The shipping estimates below (from date of dispatch) will give you an idea of when you can expect your TSC goodies to arrive. If you live in a rural area, your order may take slightly longer! 

      North East 1-3 business days
      South East 2-4 business days
      Mid West 3-5 business days
      North West 4-5 business days
      South West 4-5 business days
      Can I change or cancel my order once I've placed it?

      Unfortunately, once an order is placed we cannot make any changes to it or cancel it. We're a speedy bunch and it's highly likely we have already begun processing it! If you'd still like to return it - and seeing it in the flesh hasn't changed your mind - please see our returns and refunds policy here

      I forgot to put in my discount code, can I apply it after the order is processed?

      Unfortunately, once an order has been confirmed, we can't apply any discount! We know how annoying it can be when you forget to add the code, but a lot of the time once you place an order, we've already started processing it.

      There's a problem with my order!

      If you've received your order and aren't 100% happy with it - whether it doesn't suit your needs, is faulty, or you've just changed your mind - we do offer returns, exchanges, store credit or refunds depending on the situation. For more information, head here!

      Where are your products made?

      We are an Australian-owned, operated and designed company with our head office based in Brisbane. We work with small, family-owned factories in China to bring our creations to life. Each of these factories and their conditions have been heavily screened to meet our standards. We work very closely with them throughout the entire process, and Ellen, our founder, is in daily contact with them.

      Partnering with these factories gives us the opportunity to create a high quality, well-priced product range. As a result, we can then support and work with many Australian and American businesses and provide them with some of their best-selling products. Their success has a positive flow on effect in their local communities. We also have a core team and engage external contractors such as digital specialists, designers, couriers, artists, communications specialists, and many more.

      Purchasing + Shipping

      How much is shipping? 

      We offer free shipping in the US on orders over $50, and a flat $9.95 fee for all other orders. 

      Do you ship internationally?

      If you live in Australia, New Zealand or the UK, please head to our Australian website for more shipping information. If you live elsewhere and would LOVE to get your hands on our goodies, please shoot us an email at help@thesomewhereco.com and we'll see what we can do!

      The product I want is out of stock!

      Looks like you have good taste then! ;) You can sign up for notifications via the product listing if you would like to know when we restock it. If we have removed the item from our website, it has been discontinued. If we run out of stock after you've placed your order (we are SO sorry, but hey, technology can really stuff us around sometimes), you have the option of a refund, swapping it for a different product or waiting until it comes back in stock.

      What can I pay with?

      We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. 

      Can I have my order sent as a gift?

      Why yes, of course you can! Even if it's just to yourself ;) Make sure you enter the details of the recipient in the delivery address section, and your own details in the billing address. 

      Press + Media

      How can I share the TSC love?

      Wow - can we just say, we are so flattered! Come hit us up over on our socials, we are @thesomewhereco and @thesomewhereco.mini (show us those cute baby faces!) on Instagram, and The Somewhere Co. on Facebook. We can't wait to see you! Make sure you tag us!

      Where should I direct my press enquiry?

      Simply send us an email at hello@thesomewhereco.com!

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