FAQs

Here’s a curated list of our most frequently asked questions. Can’t find what you’re looking for? Reach out to us anytime!

Shopping & Products

What sizes do you offer?

We’ve thoughtfully created a range of sizes to suit most, starting with sizes 6-22 in our debut collection.

Be sure to check out the Size Guide on each product page to find your perfect fit—because who has time for returns when you could be wearing your new TSC pieces?

We’re always looking to expand our size range, so if you have any feedback, please reach out to us at hello@thesomewhereco.com.

How do I care for my new threads?

Our designs are made to be forever pieces in your wardrobe.

For care, always check the label on each item. Generally, we recommend a cold wash, gentle cycle, and absolutely no tumble drying. Hang dry your clothes, and they’ll thank you (Mother Earth will, too).

Plus, minimal ironing required—because, let’s face it, who enjoys ironing?

What is the price range?

Our debut collection offers pieces ranging from $169.00 to $229.00.

Every TSC product is thoughtfully designed and crafted from high-quality materials, including 100% cotton and luxurious linen, rayon blends—built to last.

With each stitch and seam carefully considered, these aren’t just items for now—they’re made to last forever.

Can I shop SMWR in-store?

Yes, our SMWR. items are available in our Indooroopilly, Karrinyup and Fitzroy The Somewhere Co. stores, because nothing beats trying on our gorgeous pieces in person!

Our SMWR collections are limited-edition capsule drops, meaning availability may vary by store and size. Please note, our No Threads Left Behind collection is exclusively available online.

Find more details on our store locations here.

What is the “No Threads Left Behind” collection?

No Threads Left Behind is our initiative to make every inch of fabric count.

We’re committed to using the end of the fashion roll, minimising waste, and maximising creativity. By employing smarter textile techniques and optimising fabric usage, we're reducing material waste and bringing you more pieces to love.

Shop the pieces here.

The item I want is sold out, will it be restocked?

Our pieces are part of limited-edition capsule collections, so once they’re gone, they’re likely gone for good.

However, if there’s enough demand, we might bring them back! Just drop us a message to let us know which item you’re eyeing.

How do I know my size?

We’ve got you covered with a detailed Size Guide comparing AU, UK, and EU sizes, along with product-specific measurements on each page. Your perfect fit awaits!

Orders & Returns

How much is shipping?

We offer free shipping on Australian orders over $150, a flat of $9.95 fee for Standard Shipping, and $20.00 for Express Shipping.

Shipping to New Zealand is free for orders over $150 NZD. For all other orders, shipping is either $11.00 NZD for standard shipping or $27.28 NZD for express. 

Please note: upgrading to Express Postage expedites the shipping time after your order leaves us, however, orders are still processed and packed in order of when the order was placed. 

We choose the best carrier for your area, so our orders are shipped with a few partners: Australia Post, SEKO, Toll, Evri and DHL. Parcels can be sent with either authority to leave, or safe drop.

How long does shipping take?

During non-sale periods, orders will take 1 to 3 business days to dispatch from our Brisbane, Australia warehouse. During sale periods, orders may take longer.

Please note if you select Express shipping, this will express the shipping portion of your order, however your order will still take 1 to 3 business days for processing before dispatch. 

If you have pre-ordered something, please check the product description for the estimated delivery date. If you ordered other items along with your pre-ordered item, we will dispatch them together. 

Please use the shipping times estimated here. These times are business days from the date of dispatch. If you live in a rural area, your order may take slightly longer.

For any International orders outside of the below, please visit our international sites. You can find more information here.

How do I track my order?

You will receive an order confirmation email once you place your order. You'll then receive another email once your goodies hit the road, that one will contain your tracking details and a handy link to your tracking. Can't find the email? Make sure to check your junk as we may be hiding in there. 

Still can't find it? Reach out to our Customer Happiness Team here, we'd be happy to help!

What’s your return policy?

Is your SMWR. order not quite what you had in mind? That's okay! We can organise either an exchange or refund for you, just a few things to note:

  • Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/ returned items are in unworn, saleable condition with packaging and tags attached
  • Items discounted 30% or more can be returned for store credit only

For more returns information, and to process a return please visit our returns page here.

Can I change or cancel my order?

Once an order is placed, we are usually unable to make changes to the order. But will do our very best to update address’ if we can intercept your order before it’s touched by our speedy warehouse team.

If you do need to make a change, please email us with the change as soon as possible and we will try our very best to help! 

Please note if our warehouse team have already begun processing your order (they're a speedy bunch), we may not be able to make any changes.

If you receive your order and would like to return something - and seeing it in the flesh hasn't changed your mind - please see our returns and refunds policy here

As always, please reach out if you're stuck and we will see what we can do to help! 

Do you ship internationally?

We happily ship items to our global community from our Brisbane, Australia warehouse 🌏 

If you are from the USA, you can shop here

To ship to the UK, France, Germany, Italy or Spain, you can shop here.  

Our pals from Australia, New Zealand, Japan, Malaysia, Singapore, Thailand or the UAE, you can shop here.

If your location is not noted above, we may be able to arrange a quote for shipping costs & transit times, please contact us at help@thesomewhereco.com to request. 

Please note all address' MUST be in english characters for us to send your order. 

Important note: Import duties, local taxes and local charges are not included in our item prices or shipping charges on our website. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

Have more questions?

Ask away! Reach out to our friendly customer service team via our contact form here or via email.
We’re here to help!